At Mardiweb, we’re passionate about helping you bake better by comparing prices on baking tools, equipment, and ingredients from trusted retailers. Mardiweb is a product comparison site — we don’t sell or ship products ourselves. This means that any returns, refunds, or complaints must be handled directly with the retailer where you completed your purchase.
To make your shopping experience smooth and stress-free, we recommend reviewing the retailer’s return and refund terms before placing your order.
How to Return a Product
1. Locate your order confirmation
When you receive your item, you will also receive an order confirmation or invoice from the webshop. This contains important information that may be required when initiating a return.
2. Contact the retailer’s customer service
If you wish to return a product, contact the webshop where you purchased the item directly. Most online stores have a return form or support team to assist you with the process.
3. Follow the retailer’s return instructions
Return policies vary from retailer to retailer. Some offer free returns, while others may require you to cover the return shipping cost. Be sure to check their terms to ensure that the return is handled correctly.
4. Package the item securely
Many retailers require that items be returned in their original packaging and in unused condition. Make sure to package the item carefully to avoid any damage during transit.
5. Send the item back
Once you have received return instructions from the retailer, send the product using the specified shipping method. Remember to keep the shipping receipt and tracking number as proof of return.
Claims and Defective Products
If you receive a damaged or incorrect item, you should contact the retailer’s customer service immediately. As a consumer within the EU, you have the right to file a complaint about a product for up to 24 months, provided the issue is not due to normal wear and tear. Most webshops have a dedicated claims process – check their website for more details.
Having Trouble with a Return?
If you’re having issues returning a product, we recommend the following steps:
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Contact the retailer’s customer service for assistance
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Carefully review the retailer’s return policy to ensure all requirements are met
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Check your consumer rights with the appropriate authority in your country if you believe your return or refund has been unfairly denied
If you have questions about how Mardiweb works, feel free to contact us at info@feedenginegroup.com.